Analytics
This page will show the analysis of all the recordings that we have processed, providing comprehensive insights into emotional patterns, escalation risks, and trends across all analyzed files.
Analytics Overview
The following metrics and visualizations will be displayed:
Total Analyzed Files
A comprehensive count of all files that have been processed and analyzed, providing an overview of the total volume of recordings in the system.
Escalation Risks
Identification and tracking of escalation risks detected across all analyzed files, helping identify conversations that may require immediate attention or intervention.
Average Percentage of Classified Emotions
The average percentage breakdown of all classified emotions across all analyzed files, providing insights into the overall emotional distribution and patterns in conversations.
Emotion Trends Over Time
Visual representation of how emotions evolve and change over time, showing trends, patterns, and shifts in emotional states across different time periods.
Escalation Risk Distributions
Statistical distribution and breakdown of escalation risks, showing the frequency and severity of risks across different categories and helping identify areas that need attention.