Enterprise-Ready on AWSTransform customer conversations into insights

Turn Customer Voices into
Actionable Insights for Your Business!

HearMe is an enterprise-grade audio intelligence platform that automates
transcription, protects privacy with PII masking, and detects emotions
using advanced AI.

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The Intelligence Pipeline

Seamlessly processing every conversation from upload to insight.

Enterprise Capabilities

Built for enterprise-scale audio intelligence with comprehensive privacy protection and advanced AI capabilities.

See all features
Intelligence Transcription

Powered by AWS Transcribe for pixel-perfect speech-to-text accuracy with multi-speaker diarization.

PII Auto-Masking

Enterprise-grade redaction of sensitive data including names, phones, and addresses for HIPAA compliance.

Emotion Analysis

Deep sentiment intelligence detecting distress, frustration, and urgency across every conversation.

AI Response Drafting

Leverage Amazon Bedrock to generate high-context draft responses and action plans automatically.

Operational Analytics

Comprehensive SLA tracking, service health monitoring, and emotion trends.

Pipeline Automation

Fully automated ingestion-to-insight workflow with real-time status monitoring at every stage.

Privacy is our Priority

Hear.me is built with security-first architecture. Our PII masking engine ensures that sensitive data never leaves your environment unredacted.

AES-256 Encryption
HIPAA Ready
GDPR Compliant
Local Data Residency

# PII Masking Engine Output

"original": "Call from John Doe at 555-0123"
"masked": "Call from [NAME_MASKED] at [PHONE_MASKED]"
"compliance": "Passed"